Heuristics AIControl is part of the job description.
Workers say they are automated, use only what you approve, and hand off the moment a request crosses a line you set. They make your people faster. They don’t replace them.
A worker always says it is a worker.
No worker pretends to be a person. A visitor or a customer is told up front that they are talking to an automated assistant, and can ask for a person. We do not give workers human names, so nobody mistakes them for staff.
“Hi, you’ve reached the front desk chat. I’m an automated assistant, not a person. I can answer questions from what the office has approved, and pass your request to staff.”
Every worker reports to a person.
Each worker has a named supervisor on your team. You choose, step by step, how much it does on its own. Some steps never move.
Approval points
Wherever a person signs off is marked on your process map. Nothing leaves or changes until they do.
The autonomy dial
Assist, approve, or act and report. Set per worker and per step, and changeable any time.
Always a person
Money, commitments to customers, and anything irreversible or regulated stay with a person at every setting.
3 of 5 steps go to a person2 done by the worker
- 01
A customer request comes in by website chat, voice or email.
Worker does it - 02
Details are collected and checked against your rules.
Worker does it - 03
A draft is prepared from your past work and templates.
Person approves - 04
The price or commitment is decided.
Always a person - 05
The result is saved where your team works, with a summary.
Person approves
Approve: the worker does each step, and nothing leaves or changes until a person approves.
What a worker never does.
These limits hold whatever the dial says. They are written into the worker’s job description before it starts.
- Sends anything to your customer without the approval you set
- Decides prices, discounts or commitments
- Pretends to be a person
- Gives medical, legal or financial advice
- Moves or deletes your files
- Keeps more data than the job needs
Use only what the job needs.
Workers get least-privilege access to the folders and calendars the job needs, and you can revoke it any time. Here is how that works out for the Receptionist, our front-desk worker.
For every business
- People are told up front that they are talking to an automated assistant.
- Your staff see every booking and approve every callback.
- It can answer your main line, book appointments and hold calendar slots. You choose which of these it does.
- Clinics: no medical advice. Emergencies are told to call 911.
- Ask us about your privacy and compliance requirements on the call.
What the Receptionist keeps
- Name, contact details, preferred time
- Saved as a message for your staff, so they can follow up. What is kept, and for how long, is agreed with each business.
- Summaries
- Your front desk gets a short summary of each conversation, with callbacks waiting for approval.
- Medical advice
- None. Anything about symptoms or treatment goes to a person, or to 911 in an emergency.
- Your questions
- Retention, vendors and compliance requirements are best discussed on the free 30-minute call.
This describes how the Receptionist is designed to work. It is not legal advice and it is not a compliance certification. For the full policy, read the privacy page.
How to reach a human.
If you are talking to a worker
Ask for a person. The worker hands off to the business’s team and passes along what you have said.
If you run the business
Your supervisor sees every approval waiting on them, and you can pause a worker at any time.
If you want to talk to us
Use the contact page and a person at Heuristics AI will answer.
Ask us anything about control before you ask about price.
A free 30-minute call with you and the people who do the work. No sales script. You leave with your process mapped, whatever you decide.