Heuristics AIWorker file / 012
GrowthReputation Analyst.
In supervised testing while we refine and validate the process.
- Reports to
- The owner
Reads reviews and mentions, flags problems and drafts replies.
01 / The assignment
A clear job. A named supervisor.
We hire this worker to read what customers say about your business, in reviews and public mentions, and to tell you what needs attention. It flags problems early, notes what people praise, and drafts replies for you to approve.
02 / Scope of work
What it does.
Read new reviews and public mentions on the sites you choose.
Sort them into praise, complaints and questions.
Flag urgent or serious ones to the owner the same day.
Draft a reply in your voice for each one that needs an answer.
Track repeated themes over time.
Write a monthly summary in plain language.
Keep a record of what was replied to and by whom.
03 / Tools and information
Works where the job lives.
Access and permitted actions are agreed during setup. Only the information and systems this job needs.
Review sites
Social mentions
04 / Safeguards and supervision
Built with
boundaries.
These limits are part of the job description.
The owner
What it will never do
- Post a reply or a comment.
- Respond to a serious complaint without a person approving.
- Ask for or write fake reviews.
- Argue with a reviewer.
- Contact reviewers privately.
Hands to a person
- Flags that need attention
- Reply drafts to approve
- Themes that keep coming up
Approval and follow-through
If nobody approves a draft, it reminds the owner and the review stays unanswered. It never posts on its own.
05 / A week on the job
The shape of a working week.
A typical week.
- Mon
Reads the weekend's new reviews and sorts them into praise, complaints and questions.
- Tue
Flags a one-star review about a missed appointment and drafts a calm reply for the owner.
- Wed
The owner edits and posts the reply. The worker records it.
- Thu
Notices several reviews mentioning slow phone answers and adds it to the themes list.
- Fri
Sends the owner a short weekly summary of what changed.
06 / In practice
You set the level of supervision.
The role's boundaries stay in place at every setting.
Supervision
Pick a setting to see which steps still go to a person. What a worker may do on its own is agreed during setup.
3 of 5 steps go to a person2 done by the worker
- 01
A new review or mention appears.
Worker does it - 02
It sorts and flags it.
Worker does it - 03
It drafts a reply.
Person approves - 04
The reply is posted.
Always a person - 05
The theme is added to the monthly summary.
Person approves
Approve: the worker does each step, and nothing leaves or changes until a person approves.
07 / Getting started
Like bringing on a new hire.
Stop after any step.
- 01
Map the process
We sit with your team and draw how this job moves today. You keep the map.
- 02
Run a work sample
The worker does a few of your real past tasks. You compare the results with your team’s.
- 03
Connect your tools
Only what the job needs: review sites, social mentions. Revoke access any time.
- 04
Supervised trial
Your team reviews everything before it goes out, and we adjust the rules each week.
- 05
Go live, at your pace
Raise how much it does on its own where the trial earned it. Or keep approving every step.
08 / Commercial terms
How it is priced.
Monthly subscription.
- Setup
- A one-time setup, where we map your process and configure the worker.
- Monthly
- A monthly subscription for this worker.
From $399/mo. Monthly subscription.
Talk through the scope09 / Questions
Before you bring it on.
What does a reputation analyst do?
It reads your reviews and public mentions, flags the ones that need attention, drafts replies in your voice and summarizes the themes each month. You approve and post the replies.
Can AI reply to online reviews?
It can draft replies. A person approves each one before it is posted. It never posts on its own.
Will it write fake reviews?
No. It never writes, buys or asks for fake reviews.
How does it handle an angry customer?
It flags the review to the owner the same day with a calm draft reply. A person decides how to respond.
/ Yours. The next worker
is drawn around your process.
The next assignment / Yours
Your process looks different? That's normal. Tell us about it.
Show us how the work moves today. We'll help define the right worker and where your team stays in control.